When setting up for a weekend prison ministry, discovered that delivered printer had a hardware error. Epson Stylus NX515 WiFi Color Inkjet All-in-One Printer (C11CA48231) (Electronics)support was great but only option they could offer (ship it in for a replacement) would have left me without a printer for the weekend! Fortunately Epson gave me the name of 3 Best Buy stores in my area and I was able to purchase the exact same printer at the exact same price, but this time could test it in the store before I left. I will be returning the broken printer to Amazon for a refund (I hope). For the record this is the first time that I have had a problem with anything bought from Amazon. The difference here was the narrow time window during which the product was of any use to me.